Benefits Administration Services Associate II

Conduent Human Resource Services, LLC•Chesapeake, VA

10d•Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. About this Role You will be the initial point of contact for inquiries from potential and existing members. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information. Representatives must be able to listen, think, navigate multiple systems, document, and communicate simultaneously. Calls can involve complex retirement concepts that require attention to detail and the ability to explain information clearly. Participants are often calling during important life events such as retirement, death of a loved one, financial hardship, or benefit concerns, requiring empathy and professionalism. You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed.

Requirements

High School Diploma/GED
Must be 18 years of age.
Ability to successfully pass a criminal background check.
Previous customer service and/or call center experienced.
Proficiency with MS Office and keyboarding
Must pass a typing test with 35wpm
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to solve problems through analysis and ongoing feedback.
Achieving results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.

Nice To Haves

Experience working with healthcare and employer benefits is highly preferred.

Responsibilities

Act as the initial point of contact for inquiries from potential and existing members.
Provide phone-based administrative support and customer service.
Assist members by navigating multiple systems to provide accurate benefits information.
Listen, think, navigate multiple systems, document, and communicate simultaneously.
Explain complex retirement concepts clearly and with attention to detail.
Demonstrate empathy and professionalism when interacting with members during sensitive life events.
Periodically provide support through outbound calls.
Accurately document enrollment requests, status changes, complaints, and grievances.
Enter application and enrollment information into a web-based computer system for customers.