Benefits Account Manager

LMCU•Grand Rapids, MI

1d•Onsite

About The Position

Lake Michigan Insurance Agency (LMIA), owned by Lake Michigan Credit Union, is seeking a detail-oriented and client-focused Benefits Account Manager to support and service employee benefits clients. In this role, you will manage a portfolio of employee benefit accounts, coordinate renewals, support enrollment activities, ensure compliance with regulatory requirements, and serve as a trusted resource for clients and carrier partners. The ideal candidate is organized, responsive, and passionate about delivering exceptional customer service while helping clients navigate their benefits programs.

Requirements

High school diploma or equivalent required.
Active Life & Health Insurance License required.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and deadlines effectively.
Strong problem-solving and critical-thinking capabilities.
Experience with agency management systems and insurance carrier platforms.
Proficiency with Microsoft Office applications, particularly Excel.

Nice To Haves

1-3 years of employee benefits, insurance account management, customer service, or related experience preferred.
3-5 years of insurance or employee benefits experience strongly preferred.
Associate degree, completion of a specialized business or trade school program (approximately 64 credit hours), or equivalent experience preferred.
AMS360 experience preferred.

Responsibilities

Serve as the primary contact for employee benefits clients, responding to day-to-day service inquiries and resolving issues.
Provide ongoing support related to employee benefit plans, enrollment questions, coverage verification, policy changes, and carrier communications.
Assist clients with employee additions, terminations, dependent updates, and other policy maintenance activities.
Build strong relationships through responsive and professional client service.
Coordinate annual benefit renewals and market plans to carriers.
Gather census data, claims experience, utilization reports, and other renewal information.
Create spreadsheets, proposals, and benefit comparisons to support client decision-making.
Manage onboarding activities for new benefit plans and carrier implementations.
Review plan documents, applications, and benefit summaries for accuracy and compliance.
Support compliance efforts related to state and federal regulations, including ERISA requirements.
Maintain accurate records and documentation within AMS360 and other agency systems.
Track account activity and assist with underwriting and carrier requests.
Present benefit plan updates and explain coverage changes to clients and employees.
Facilitate enrollment meetings, presentations, and virtual webinars.
Collaborate closely with Producers, Account Executives, carriers, and internal partners.
Support department initiatives and perform additional duties as assigned.
Ensure all activities comply with agency policies, carrier requirements, and applicable regulations.
Maintain confidentiality of client information and demonstrate professionalism in all interactions.
Comply with all applicable laws and regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements.
Adhere to and champion LMCU's core values of Curious Minds, Collaborative Hearts and Continuous Excellence.