Employee Benefits Account Manager

Superior Insurance Partners LLC•Chattanooga, TN

13h

About The Position

Superior Insurance Partners is seeking a motivated and client-focused Employee Benefits Account Manager to join their growing Group Benefits Division. This role involves serving as a trusted partner to clients, carriers, and internal team members, responsible for delivering exceptional service, managing day-to-day benefits administration, supporting renewals, and ensuring clients have a seamless experience throughout the year. The position offers an opportunity to be part of a collaborative, growth-oriented team supporting clients across multiple states.

Requirements

3+ years of Employee Benefits account management or client service experience preferred.
Experience working within an insurance agency, brokerage, carrier, or benefits consulting environment.
Active Life & Health Insurance License preferred (or ability to obtain).
Strong understanding of group benefits products including medical, dental, vision, life, disability, and voluntary benefits.
Ability to manage multiple priorities, deadlines, and client needs in a fast-paced environment.
Excellent communication skills with a focus on building relationships and solving problems.
Strong attention to detail and commitment to accuracy.
Comfortable learning and utilizing technology platforms and agency management systems.
Positive, team-oriented mindset with a passion for delivering outstanding client experiences.

Responsibilities

Serve as the primary day-to-day contact for assigned employee benefits clients, building strong relationships and delivering timely, professional support.
Manage client inquiries related to benefits, eligibility, enrollment, billing, claims, and coverage questions.
Process policy changes, enrollments, terminations, reinstatements, and other service requests accurately and efficiently.
Partner with carriers and vendors to resolve client issues and ensure service expectations are met.
Support the renewal process by gathering information, preparing materials, coordinating timelines, and assisting with client presentations.
Review plan documents, applications, and policy information to ensure accuracy and completeness.
Maintain accurate client records, documentation, activities, and communications within agency management systems.
Assist with open enrollment preparation, employee communications, and client meetings as needed.
Identify opportunities to enhance client relationships through proactive service, education, and additional coverage solutions.
Collaborate with Producers, Account Executives, carriers, and internal teams to support client retention and growth goals.