Benefits Account Manager

NFP•Chicago, IL

About The Position

The Account Manager is responsible for working with Consultants to service client accounts. This role involves managing the renewal process from start to finish, leading open enrollment presentations, and taking an active role in client relationship building. The Account Manager will also be responsible for day-to-day client servicing, project management, and vendor coordination. The ideal candidate will bring strong communication skills, project management experience, and a proactive approach to client engagement.

Requirements

3+ years of experience in employee benefits or a related field.
Strong understanding of benefits administration, industry trends, and carrier products and services.
Proven ability to manage client relationships and anticipate client needs.
Excellent communication skills, both written and oral.
Strong Microsoft Excel and PowerPoint skills.
Project management skills with the ability to manage multiple priorities effectively.
Ability to work independently and as part of a team.

Nice To Haves

Preferably a bachelor's degree or equivalent experience.
Relevant professional certifications are a plus.
Effective time management and decision-making skills.
Presentation and public speaking abilities.
Diligent follow-up skills.

Responsibilities

Serve as the primary contact for clients, addressing their needs and concerns promptly and effectively.
Maintain regular communication with clients to ensure their satisfaction and address any issues that arise.
Own the delivery and execution of all client deliverables, ensuring they are completed accurately and on time.
Coordinate with internal teams to ensure all client requirements are met.
Manage the lifecycle and renewal process for client accounts, including planning, execution, and follow-up.
Develop and maintain project plans to ensure successful completion of all client-related projects.
Lead the implementation of new business and open enrollment processes, ensuring smooth transitions and successful outcomes.
Coordinate with clients and vendors to manage implementation timelines and deliverables.
Coordinate with vendors to ensure seamless service delivery and address any issues that arise.
Develop and maintain strong relationships with vendor representatives to enhance service quality.
Build and deepen relationships with clients, fostering trust and long-term partnerships.
Engage in client relationship-building activities, including in-person meetings and events.
Ensure shared services and other support functions are executing effectively to meet client needs.
Collaborate with internal teams to ensure all aspects of client service are covered.
Take an active role in client meetings, presenting information and addressing client questions.
Prepare materials for presentations and communications, ensuring they are clear and professional.
Review benefit plan summaries and carrier source documents for accuracy, ensuring compliance with regulatory requirements.
Understand and articulate complex regulatory language and rules to clients.
Manage the renewal and marketing process from from start to finish, negotiating with carriers and recommending renewal actions.
Develop and execute marketing plans in collaboration with Consultants and Analysts.
Update benefit guides and ensure client resources and communications are up to date following open enrollment or coverage changes.
Ensure all client data is entered into CRM systems (e.g., Salesforce) in a timely manner.
Partner with the Compliance Team to support client needs and ensure compliance with plan documents and summary plan descriptions.
Stay informed about relevant legislative guidelines and updates, including COBRA, HIPAA, ERISA, Section 125, and Health Care Reform.