Benefit Services Front Desk Coordinator

Three Square • North Las Vegas, NV

3d • Onsite

About The Position

The Benefit Services Front Desk Coordinator position is responsible for handling all communications with clients, visitors, colleagues, and supervisors. This position is responsible for assisting potential Supplemental Nutrition Assistance Program (SNAP) and other clients in eligibility prescreening and application assistance. The Benefit Services Front Desk Coordinator will strive to foster a positive image of the SNAP Program and to ensure the highest-quality service to prospective clients, agency partners, and internal personnel.

Requirements

• High School Diploma or equivalent required
• Valid driver’s license, safe driving record, current vehicle insurance, and ability to use a personal vehicle for Three Square business.
• Excellent customer service skills to effectively work in an environment of highly diverse people.
• Excellent basic computer skills (MS Office & Windows-based software)
• Excellent written and verbal communication skills
• Demonstrates professionalism, compassion, and a passion for members in the community who are impacted by our organization

Nice To Haves

• Bilingual in Spanish is preferred.

Responsibilities

• Handle incoming calls, determine the purpose of callers, and forward calls to the appropriate personnel, department, or voicemail, retrieving and forwarding messages from main voicemail boxes as needed.
• Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel, maintaining knowledge of organizational events and meetings to assist and direct visitors accordingly.
• Maintain a friendly and positive environment by communicating professionally and helpfully with clients, visitors, colleagues, and supervisors.
• Maintain literature and materials in the lobby area, keeping the space neat and clean for guests.
• Assist neighbors, in person or by phone, with SNAP applications, referrals to local food pantries, and program registrations.
• Make follow-up phone calls and send follow-up emails to neighbors as needed.
• Enter data into Three Square's computer system for tracking and reporting to grantors, donors, staff, and partners.
• Perform general office tasks, including filing, photocopying, and collating.
• Receive office shipments and route them to appropriate departments.
• Send, retrieve, and route incoming faxes.
• Maintain regular and consistent attendance.
• Manage confidential information, including conducting quality-control checks on SNAP logs containing confidential client information.
• Assign referrals to advocates and communicate with Healthcare Partners by email regarding referral updates.
• Manage and update the Healthcare Partnerships referral log for reporting purposes.
• Attend and assist with Farm Fresh Produce distributions, as needed.

Benefits

• Competitive pay
• Free Financial Advice Services through Forthright Partners
• Generous PTO package
• 16 paid holidays
• 1 floating holiday
• Medical, Dental, Vision, Life, Short-term and Long-term Disability insurance with 100% employer-paid premiums for employee-only coverage
• Optional supplemental coverage including Accident, Critical Illness, Voluntary Life, and Pet Insurance
• Company-paid access to an Employee Assistance Program (EAP)
• 403(b) Retirement Savings Plan with up to 3% employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED