Benefit Programs Specialist I/II
About The Position
Fluvanna County Department of Social Services is seeking a dedicated Benefit Programs Specialist who is committed to making a positive difference in the lives of adults, families and children. The Benefit Programs Specialist is responsible for interviewing applicants and determining eligibility for benefits such as SNAP (Food Stamps), Medicaid and other public assistance programs. This position may be filled as a Benefit Programs Specialist I or a Benefit Programs Specialist II, depending on the candidate's prior training and experience. Hybrid telework options may be available for this position.
Requirements
- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Demonstrated proficiency in processing applications for Benefit Programs.
- Completion of required Benefits training.
Nice To Haves
- Prior work experience with a human services agency.
- Proficient in Microsoft Word and Excel.
- Knowledge of benefit programs such as Medicaid, SNAP and/or TANF.
Responsibilities
- Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
- Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
- Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
- Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
- Computes assistance plans;
- Determines the need for and amount of allowances for special circumstance items;
- Evaluates such social factors as education, work experience, and levels of social functioning; and
- Evaluates employability of clients and explores potential sources of income.
- Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility;
- Explains benefit programs and determines reasons and need for assistance;
- Determines eligibility for assistance and benefit levels using automated systems and manual methods;
- Interprets policies and procedures applicable to the various programs;
- Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines;
- Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records;
- Identifies possible fraud and makes appropriate referrals;
- Explains programs and rights/responsibilities of applicants and recipients;
- Explores other possible sources of income;
- Determines the amount of allowances for special circumstance items such as household equipment;
- Identifies clearly discernible social problems and makes referrals to Social Workers;
- Provides applicants or recipients with information about other agencies where they may go for services as needed.
- Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
