Benefit Programs Specialist II
About The Position
This position determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, explaining rights and responsibilities, and interpreting policies. The role manages an ongoing caseload and coordinates Virginia’s Initiative for Employment not Welfare (VIEW) work requirements with employment services. The specialist processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining records. Additionally, this role identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals, and takes appropriate action as required. The position responds to state, federal, and internal case review inquiries, reviews and maintains program and policy manuals, and prepares reports as needed. The specialist also assists with coordinating error management and prevention of financial services programs, including developing standard operating procedures, evaluating accuracy and productivity using quality and quantity data, developing and implementing corrective action plans, and identifying error trends and conducting/coordinating targeted case readings. The role involves attending in-service and other training sessions and conferences, and may represent the agency on committees or task force groups. The specialist makes service referrals within the department and to other agencies as needed and resolves a variety of customer concerns. VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. They proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have access to the best services and benefits available to them.
Requirements
- Determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, explaining rights and responsibilities, and interpreting policies.
- Manages an on-going caseload, and coordinates Virginia’s Initiative for Employment not Welfare (VIEW) work requirements with employment services.
- Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives and maintaining records.
- Identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals and takes appropriate action as required.
- Responds to state, federal and internal case review inquires; reviews and maintains program and policy manuals and prepares reports as needed.
- Assists with coordinating error management and prevention of financial services programs to include developing standard operating procedures.
- Assists with evaluating accuracy and productivity utilizing quality and quantity data and developing and implementing corrective action plans.
- Assists with identifying error trends and conducting/coordinating targeted case readings.
- Attends in-service and other training sessions and conferences.
- May represent the agency on committees or task force groups.
- Makes service referrals within the department and to other agencies as needed.
- Resolves a variety of customer’s concerns.
- Performs other duties as assigned.
Responsibilities
- Determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, explaining rights and responsibilities, and interpreting policies.
- Manages an on-going caseload, and coordinates Virginia’s Initiative for Employment not Welfare (VIEW) work requirements with employment services.
- Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives and maintaining records.
- Identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals and takes appropriate action as required.
- Responds to state, federal and internal case review inquires; reviews and maintains program and policy manuals and prepares reports as needed.
- Assists with coordinating error management and prevention of financial services programs to include developing standard operating procedures.
- Assists with evaluating accuracy and productivity utilizing quality and quantity data and developing and implementing corrective action plans.
- Assists with identifying error trends and conducting/coordinating targeted case readings.
- Attends in-service and other training sessions and conferences.
- May represent the agency on committees or task force groups.
- Makes service referrals within the department and to other agencies as needed.
- Resolves a variety of customer’s concerns.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
