Benefit Programs Specialist II
About The Position
This position determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, explaining rights and responsibilities, and interpreting policies. The role manages an on-going caseload and coordinates Virginia’s Initiative for Employment not Welfare (VIEW) work requirements with employment services. Responsibilities include processing cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining records. The specialist identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals, and takes appropriate action as required. They respond to state, federal, and internal case review inquiries, review and maintain program and policy manuals, and prepare reports as needed. Additionally, the role assists with coordinating error management and prevention of financial services programs, including developing standard operating procedures, evaluating accuracy and productivity using quality and quantity data, developing and implementing corrective action plans, and identifying error trends and conducting/coordinating targeted case readings. The position requires attending in-service and other training sessions and conferences, and may involve representing the agency on committees or task force groups. The specialist makes service referrals within the department and to other agencies as needed and resolves a variety of customer concerns. Performs other duties as assigned.
Requirements
- Determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, explaining rights and responsibilities, and interpreting policies.
- Manages an on-going caseload, and coordinates Virginia’s Initiative for Employment not Welfare (VIEW) work requirements with employment services.
- Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives and maintaining records.
- Identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals and takes appropriate action as required.
- Responds to state, federal and internal case review inquires.
- Reviews and maintains program and policy manuals and prepares reports as needed.
- Assists with coordinating error management and prevention of financial services programs to include developing standard operating procedures.
- Assists with evaluating accuracy and productivity utilizing quality and quantity data and developing and implementing corrective action plans.
- Assists with identifying error trends and conducting/coordinating targeted case readings.
- Attends in-service and other training sessions and conferences.
- May represent the agency on committees or task force groups.
- Makes service referrals within the department and to other agencies as needed.
- Resolves a variety of customer’s concerns.
- Performs other duties as assigned.
Responsibilities
- Determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, explaining rights and responsibilities, and interpreting policies.
- Manages an on-going caseload and coordinates Virginia’s Initiative for Employment not Welfare (VIEW) work requirements with employment services.
- Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives and maintaining records.
- Identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals and takes appropriate action as required.
- Responds to state, federal and internal case review inquires.
- Reviews and maintains program and policy manuals and prepares reports as needed.
- Assists with coordinating error management and prevention of financial services programs to include developing standard operating procedures.
- Assists with evaluating accuracy and productivity utilizing quality and quantity data and developing and implementing corrective action plans.
- Assists with identifying error trends and conducting/coordinating targeted case readings.
- Attends in-service and other training sessions and conferences.
- May represent the agency on committees or task force groups.
- Makes service referrals within the department and to other agencies as needed.
- Resolves a variety of customer’s concerns.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
