Benefit Programs Specialist IV (Franklin County)
About The Position
Benefit Programs Specialist IV is the leadership-level role in the benefit programs occupational group. The employee performs responsible lead work, provides training and guidance to other Benefit Programs Specialists, and supports the supervisor with staff coverage, workload balancing, training, case-file reviews, and backup supervision. The role may include consulting on complex cases and handling sensitive and confidential assignments. The position works independently within established policies, procedures, and guidelines, seeking supervisory assistance for unusually complicated or difficult cases. It differs from a Benefit Programs Supervisor role, which primarily focuses on supervisory activities such as personnel matters and evaluating others’ work. The role requires comprehensive knowledge of applicable laws, codes, policies, and procedures; civil and Circuit Court procedures; human behavior, social problems and resources; interviewing and counseling techniques; and factors that can create barriers to employment. It also requires skill operating a personal computer and associated office and agency software. Education and experience are the same as those required for Benefit Programs Specialist III, with additional work experience in a leadership role and benefit programs, or an equivalent combination of training and experience. VDSS partners with local departments of social services and community organizations to promote the well-being of children and families across Virginia.
Requirements
- Additional work experience in a leadership role and benefit programs beyond the education and experience required for Benefit Programs Specialist III, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
- Comprehensive knowledge of applicable laws, codes, policies, and procedures, including civil and Circuit Court procedures.
- Knowledge of basic human behavior, social problems and resources, interviewing techniques, social, economic, health, and cultural factors that can serve as barriers to employment, and counseling techniques.
- Skill in operating a personal computer and associated office and agency software.
Responsibilities
- Serve as lead worker and assist the supervisor by conducting staff training, reviewing case files, and providing backup supervision.
- Answer staff questions about policies and procedures, suggest effective case-management methods, and consult on complex cases.
- Prepare case records and reports.
- Handle the most complex and sensitive cases.
- Interpret policies and procedures for benefit programs and assist staff and clients with initial and continuing eligibility determinations.
- Collect and compile caseload statistics.
- Train eligibility workers individually or in groups.
- Coordinate training programs and orientation for new employees and clients.
- Explore alternative sources of income and assistance.
- Respond to public inquiries about public assistance programs and eligibility requirements.
- Ensure established deadlines are met.
- Prepare monthly reports and maintain activity records.
- Train new staff on policy and procedural matters.
- Coordinate and interact with community resources and partners to help clients meet assessed needs.
- Assist with staff coverage and workload balancing.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
