Benefit Programs Specialist II - Intake/Ongoing

Virginia Department of Social Services • Chesapeake, VA

18h

About The Position

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).

Requirements

• Requires a high school diploma or GED/HSE and completion of government assistance programs.
• In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.
• Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
• Must have completed state required SNAP and Medicaid program training.
• Prior experience determining eligibility for TANF, SNAP, and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision-making skills
• A commitment to public service and a passion for helping others

Nice To Haves

• Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
• Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
• One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On-going unit

Responsibilities

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well-being
• Maintain a strong focus on service delivery and continuous quality improvement

Benefits

• Competitive pay
• Great benefits in a mission-driven workplace
• Exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED