Specialist, Benefit Programs

Tarrant County College District • Fort Worth, TX

2d • Onsite

About The Position

This role is responsible for supporting key human resources functions including employee data management, payroll processing, benefits administration, and system updates. This role serves as a point of contact for faculty and staff, ensures accuracy through audits and reconciliations, and provides guidance on related HR policies and systems.

Requirements

• Associate’s degree or 60 college credit hours and two (2) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
• Knowledge of employee benefits programs including health, dental, vision, retirement, and supplemental offerings
• Knowledge of payroll processes and the interaction between payroll and benefits
• Skilled with strong attention to detail and accuracy in data entry, payroll processing, and reconciliation
• Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
• Skilled in using benefit enrollment applications, computer applications, and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform
• Ability to interpret benefits-related documents and explain complex information clearly to employees
• Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
• Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
• Ability to identify and troubleshoot complex issues and escalate non-standard problems using established procedures in a fast-paced work environment
• Ability to review complex information and follow policies, procedures, and guidelines when completing assigned tasks
• Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations
• Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information

Nice To Haves

• Bachelor’s degree in Human Resources or related field
• At least one (1) year of experience supporting Benefits administration, including data reconciliation, reporting, or system‑based processing
• At least one (1) year of experience within enterprise resource planning (ERP) systems, such as Colleague, Banner, or similar systems
• At least one (1) year’s professional working experience in a higher education environment, or working with Employee Retirement System (ERS) or Teacher Retirement System (TRS) institutions

Responsibilities

• Provides direct support to employees on benefit programs, retirement planning, and offboarding procedures
• Processes payroll entries, including stipends and adjustments, ensuring accuracy and timely payment
• Conducts pre-payroll audits to verify data integrity and resolve discrepancies
• Accurately enters and updates benefits-related information in HR systems; identifies and corrects data inconsistencies
• Delivers responsive, high-quality customer service to employees and internal stakeholders regarding benefits, pay, and related HR processes
• Performs billing reconciliation for optional benefit programs by reviewing vendor invoices, verifying payroll deductions, and resolving discrepancies with Payroll and external partners
• Coordinates communication of benefit premium responsibilities for employees on approved leaves of absence, ensuring timely and clear documentation
• Develops and distributes benefits-related materials, guides, and presentations to support employee understanding and engagement
• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree