Benefit Programs Specialist

City of Fredericksburg•Fredericksburg, VA

5d•$50,183 - $63,984•Onsite

About The Position

The City of Fredericksburg is seeking a Benefit Programs Specialist to empower lives within the community. This role is primarily responsible for intake processes, determining program eligibility for various public assistance programs, and ensuring applicants receive the support they need. This is an opportunity to influence how a comprehensive local government supports its community, adapts to change, and fosters trust across its social programs.

Requirements

High School diploma or equivalent
Two (2) years of experience working with the general public in a local department of social services, or equivalent education, and/or experience.
Must be able to pass a criminal background check to include a clean search of the Virginia Child Abuse and Neglect Central Registry (no current findings or cases associated to you).
A valid state driver’s license that meets the standards for the City of Fredericksburg.

Nice To Haves

Prior experience working for a Social Services department.
Proficiency in Microsoft office software.
Knowledge of DSS case management systems.
Prior experience working as Benefits Intake worker.

Responsibilities

Conduct interviews with applicants to assess their needs, determine eligibility for assistance programs, and guide them through completing necessary forms and documentation.
Manage a caseload of clients by performing technical and administrative duties to maintain accurate records and monitoring ongoing program eligibility to ensure continued client support.
Provide detailed explanations of benefit programs to applicants and offer counseling and support to help them understand and navigate the social services system.
Perform necessary administrative tasks related to case management while ensuring compliance with departmental policies and procedures to maintain the integrity of the benefit programs.