Benefit Payment Specialist

U.S. Bank•Saint Paul, MN

3d•$24 - $32•Hybrid

About The Position

Join U.S. Bank’s Benefit Payment Services team within Wealth Management & Investment Services (WMIS), supporting accurate and timely retirement benefit payments for clients with pension and defined-benefit plans. The specialist manages an assigned book of accounts, reviews client files and data, processes payment-related information, and ensures work is completed accurately within established service-level requirements. The role involves working independently while collaborating with clients, team members, the call center, and other business partners. It requires working across multiple systems, using Excel, communicating primarily by email with some phone interaction, and adjusting priorities as client needs and workloads change. The position must be performed in the office 60% of workdays per week.

Requirements

Associate's degree or equivalent work experience.
Two or more years of relevant experience.

Nice To Haves

Basic understanding of regulatory and accounting principles affecting Wealth Management & Investment Services business lines and clients.
Ability to quickly learn custody operations, systems, procedures, products, and services.
Strong attention to accuracy, particularly when working with data and payment information.
Experience using Excel and Microsoft Office applications.
Ability to navigate and work across multiple computer systems.
Ability to manage multiple responsibilities and meet deadlines in a changing work environment.
Analytical, problem-solving, decision-making, and organizational skills.
Effective written and verbal communication and customer-relations skills.
Ability to work independently while collaborating with team members and business partners.

Responsibilities

Process retirement benefit payments using information and files received from clients.
Review client data in Excel and perform payment-related data entry.
Manage an assigned book of accounts and complete work within established service-level expectations.
Respond to client questions and coordinate with internal teams and service partners when additional support is needed.
Communicate with internal and external clients primarily through email, with phone communication as needed.
Navigate multiple systems and applications to research and complete work.
Balance multiple assignments and adjust priorities based on client activity and deadlines.
Maintain accuracy when handling payment and account information and follow established department policies and procedures.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase 401(k) contribution and pension, subject to eligibility requirements.