Benefit Navigation Specialist - Lewis County

Food Bank of Central New York•Syracuse, NY

15h•$23 - $24•Remote

About The Position

The Benefit Navigation Specialist helps clients understand eligibility requirements, complete SNAP applications, gather required documentation, navigate renewals and recertifications, and overcome barriers to food assistance. The specialist conducts eligibility prescreenings for SNAP and other public benefits, provides application assistance, and connects clients with community resources that support food security and financial stability. The role includes managing assigned cases, tracking applications, making referrals by phone, email, and in person, and participating in community outreach and educational events about SNAP eligibility and Food Bank services. This is a remote, work-from-home position requiring daily travel throughout Lewis County, New York. Travel to other parts of the Food Bank’s service area may also be required on occasion. Applicants are strongly encouraged to live in or near Lewis County. The anticipated start date is on or before October 1, 2026.

Requirements

At least 2 years of experience in social services, outreach, or related field work.
Experience conducting eligibility prescreening and providing application assistance for public benefits programs.
Experience working with diverse populations and community organizations.
Ability to work with people from diverse backgrounds and with vulnerable populations in varied environments.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Proficiency with databases and maintaining accurate records.
Ability to work independently and as part of a team.
Knowledge of SNAP and other public benefits programs.
Ability to multitask and compile reports with strong attention to detail.
Ability to track applications and follow up with clients.
Ability to handle sensitive and confidential information with discretion.
Competency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Valid driver’s license.
Ability to sit, stand, and walk for extended periods; lift and carry outreach materials and supplies up to 50 pounds; travel regularly within assigned regions and occasionally throughout the overall service area; and work in diverse environments, including outdoor events.
Completion of a pre-employment background check.

Nice To Haves

Associate’s degree in Social Work, Human Services, Public Health, or a related field preferred; a bachelor’s degree is a plus.
Certification or training in SNAP application processes.
Community Health Worker or Human Services certification.
Knowledge of SNAP eligibility rules and public assistance programs.
Bi- or multilingual ability.
Residence in or near Lewis County, New York.

Responsibilities

Conduct eligibility prescreening for SNAP and other public benefits for individuals in assigned regions.
Assist clients with SNAP applications, renewals, and recertifications by phone, online, and/or through home visits.
Explain SNAP program requirements, benefit calculations, reporting obligations, and application timelines.
Help clients gather and submit verification documents, including proof of income, residency, household composition, and expenses.
Track application status and follow up with clients about outstanding requirements and application completion.
Advocate for clients experiencing barriers, delays, denials, or interruptions to benefits.
Refer clients to food pantries, community meal programs, WIC, Medicaid, HEAP, housing assistance, and other supportive services.
Collaborate with local Departments of Social Services to track and manage submitted applications.
Maintain confidential, accurate records of applications and client interactions in the internal tracking database.
Build partnerships with community organizations, food pantries, schools, churches, healthcare providers, and government agencies.
Conduct and participate in outreach events and educational workshops about SNAP benefits, food access resources, and Food Bank services.
Monitor policy changes related to SNAP and other public assistance programs.
Prepare and distribute outreach materials promoting SNAP and Food Bank services.
Report required metrics regularly to internal and external stakeholders.
Monitor community changes and trends to help the Food Bank adapt its services.
Represent the Food Bank at community meetings and events to foster partnerships and collaboration.
Assist other regions within the Food Bank’s service area when needed.