Benefit Coordinator

NFP Corp•Statesboro, GA

2d•$45,000 - $55,000

About The Position

The Benefits Coordinator supports Account Managers, Account Executives, and Consultants in the day-to-day servicing of clients with employee benefit plans. This role is responsible for assisting with client administration, carrier communications, proposal preparation, enrollments, and ongoing service requests while developing a strong understanding of employee benefits products and industry practices. The position offers exposure to client relationships, renewals, and benefit strategy initiatives, making it an excellent opportunity for someone looking to build a long-term career in employee benefits consulting and account management.

Requirements

High School or equivalent
More than 2 years related experience and/or training or equivalent combination of education and experience.
Knowledge of benefits administration, Health Care Reform, industry trends, carrier products and service
Ability to work independently and anticipate client and team needs
Effective time management and decision making skills
Diligent follow-up skills
Ability to express ideas clearly in both written and oral communications
Strong Microsoft Excel and PowerPoint skills
Commanding presentation and public speaking abilities
License to be acquired within first year of employment.

Responsibilities

Gains exposure to clients and carrier contacts; attends meetings and calls, may take an active role with clients
Assist the Client Representative in developing solicitations for insurance company bids and compiling data on results, benefits, and rates in spreadsheets
Reviews client documents and summary of benefits and coverage for accuracy under the direction of higher-level colleagues
Builds and keeps client files in accordance with office procedures
Answers administrative questions from clients and/or insurance company personnel such as ID card request, claims or billing questions
May contact vendors or clients regarding clerical and administrative assistance
May have direct contact with clients for open enrollments' administration, as a support to the account representative
Assist Account Manager in preparing insurance company proposal requests and spreadsheet proposals
Assist Account Teams in their preparation for client meetings by reviewing presentations for grammar, verification of rates and benefits and ensuring formatting is appropriate
Coordinate client mailings, communications or packets related to Open Enrollment, following mentorship provided from the Account Manager
Complete and process group applications and Broker of Record letters, adhering to mentorship from the client relations specialist
Build and maintain client calendar, remind more senior team members of meaningful dates to ensure completion of pending items and future deliverables
Assists in research of questions regarding benefits and vendor/provider offerings and services
Enrollment fulfillment during renewal and new business onboarding process
Assist Account Managers in the gathering of form 5500 information, maintain 5500 calendar and tracker, contact to carriers when needed
Assists Account Managers with client projects such as implementation of new business, open enrollment process, inclusivity testing, etc
Assists with problem resolution on claims, billing and eligibility issues with carriers
Build and handle files and client data; lead all aspects of client data in Salesforce, as advised by Account Manager
Maintain library of life and benefits magazine publications, insurance company newsletters, legislative updates, and reference materials
Attend seminars and classes related to the department and to maintain L&H License
Participate in training related to carrier offerings and systems