Benefit Specialist

Care New England Health System•Pawtucket, RI

About The Position

The Benefits Specialist is responsible for assisting with the administration and delivery of employee benefits programs for Care New England health system. Functions as a liaison between vendors and employees and advises employees on eligibility, coverage, and other benefit matters while providing excellent customer service.

Requirements

Bachelor's Degree Required, or equivalent combination of education and experience.
Minimum 5 to 7 years benefits experience.
Demonstrated experience and expertise in administering benefit programs, including medical, dental, life/disability and other types of insurance programs.
Strong analytical skills and proficiency with Excel including VLOOKUPs and pivot tables.
Knowledgeable of employment law and regulations as it relates to employee benefits.
Meticulous attention to detail.
Excellent verbal and written communication skills, as well as ability to diffuse.
Ability to interact with all levels of the organization in a clear and professional manner.
Must be able to adjust to a frequently changing, fast-paced environment, pivot as needed and work on multiple projects/priorities in parallel.
Ability to handle sensitive information with discretion and maintain a high level of confidentiality.
Proficiency with HRIS systems and Microsoft Office Suite.

Nice To Haves

Benefits professional certification, such as CEBS or CBP, preferred but not required.

Responsibilities

Provides benefits support to employees. Responds to a variety of inquiries and troubleshoots issues, providing timely response and resolution, while providing excellent customer service.
Maintains thorough understanding of multiple benefit plans and complex plan designs.
Ensures accuracy of enrollment data, including weekly transfer of payroll files, by performing audits and quality checks.
Responsible for administering tuition reimbursement program; ensures efficient completion of requests and maintains detailed tracking.
Monitors benefit payment information for employees on leaves of absence, communicates payment schedules, collects and processes incoming payments while coordinating with internal departments.
Reconciles various benefit carrier invoices for accuracy and processes for timely payment.
Supports processes for annual Open Enrollment, including user testing and enrollment site review.
Assists with creation and review of benefit communication materials.
Attends in-person events as needed, such as annual benefit fairs and new employee orientations.
Assists with ACA reporting and compliance.
Preserves and protects confidentiality of all employee and system information.
Assists with various projects as needed.