Benefit Client Advisor
Austin Benefits Group•Bloomfield Hills, MI
•Hybrid
About The Position
Austin Benefits Group is seeking a Benefit Client Advisor who thrives on ownership. This role involves managing a robust book of business in the Business Insurance space, serving as the primary point of contact, strategic advisor, and problem-solver for a diverse portfolio of clients. It is a high-visibility role with real autonomy and a direct line to leadership.
Requirements
- Experience in employee benefits or business insurance at a brokerage, agency, or carrier
- A track record of retaining and growing a client portfolio
- Communicate with confidence — whether that’s presenting to a CFO or walking an HR team through open enrollment
- Detail-oriented enough to manage complex accounts, but people-first enough to build real trust
- Self-directed and accountable — you don’t wait to be told what to do
- Comfortable with technology and committed to keeping your data clean
Responsibilities
- Own the client relationship end-to-end — from onboarding and renewals to day-to-day support and strategic planning
- Lead the full renewal process, driving outcomes that protect both the client’s interests and the firm’s retention goals
- Build customized service plans and conduct in-person and virtual benefits education sessions that genuinely move the needle
- Proactively identify cross-sell opportunities and grow account revenue year over year
- Resolve claims, billing, and administrative issues quickly and thoroughly
- Coordinate seamless coverage transitions between clients, carriers, administrators, and employees
- Maintain accurate, up-to-date records in the agency management system
- Stay sharp on healthcare compliance and industry trends
- Participate in industry events, seminars, and networking opportunities to build your presence and the firm’s brand
- Collaborate with our Analytics and Client Support teams when projects call for it
Benefits
- Competitive Base Salary
- New Business Commission
- Best-in-class health, dental, and vision coverage with high employer contributions
- Generous 401(k) Match
- Summer Fridays
- Remote Fridays
- Competitive PTO
- Paid Holidays
- Professional Development
- License Support
- Family Event Time Off
- Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
