Part Time ADRC Benefit Assistant Specialist

County of Marathon•Wausau, WI

3d•Hybrid

About The Position

The Benefit Assistance Specialist provides information and assistance to older adults and adults with a disability regarding public and private benefits including but not limited to Medicaid, Foodshare, Social Security, Medicare and private insurance. The position works closely with internal teams and community partners to foster collaborative relationships ensuring proper referrals and effective support for individuals. The position is based at the Aging and Disability Resource Center of Central Wisconsin-Wausau Office. Occasional travel throughout the ADRC-CW service region for meetings.

Requirements

Knowledge of and experience with public benefits and community resources.
Ability to work effectively with older adults and adults with a disability
Ability to conduct assessments of customer needs through telephone or in person interviews
Possess excellent interpersonal, verbal and written communication skills.
Ability to establish and foster collaborative relationships with community partners.
Ability to communicate detailed and complex information to individuals and groups.
Complete and submit all required paperwork timely and accurately.
Ability to adhere to program and position standards
Ability to research, analyze and resolve problems.
Ability to listen and respond in a non-bias and respectful manner
Ability to work independently and exercise judgement in accordance with established policies and procedures.
Commitment to the ADRC-CW mission, contributing to a positive work culture that fosters teamwork and excellent customer service.
Knowledge of and commitment to adopting a trauma-informed approach of practice.
Ability to adhere to confidentiality requirements
Maintain regular attendance.
Bachelor's degree in Human Services, Social Work, or relevant field.
Work experience working with public benefits
Valid driver’s license and insurance; or ability to obtain reliable transportation

Responsibilities

Provide accurate information to individuals regarding public and private benefits.
Assist individuals to access benefits to meet their needs.
Facilitates internal referrals to benefit specialists teams.
Complete required documentation in program databases.
Refer customers to other agencies and services when appropriate.
Provide follow up to customers to determine the outcome of referrals.
Complete outreach to target populations and communities.
Enhance professional skills and knowledge through continuing education and training.
Participates in agency committees and community groups.
Performs related work as required.