Benefit Advocate

Luminare Health

1d•$15 - $28•Onsite

About The Position

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable. Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues.

Requirements

High School diploma or GED equivalent
Minimum one year of insurance and/or benefits customer service experience
Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
Ability to continuously display a positive attitude and follow directions
Possess excellent customer service skills including proper grammar, tonalities and clear dictation
Proficient in Microsoft Office Suite, data entry and electronic mail applications
Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
Ability to sit and use the phone for long periods of time

Nice To Haves

Associates Degree
Bilingual in Spanish/English
EBS, PHR, SPHR or CBP certification

Responsibilities

Managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients.
Educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers.
Assisting employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues.