Beneficiary Support Specialist
MPF Federal
•Remote
About The Position
The Ticket to Work program helps Social Security disability beneficiaries prepare for, find, and keep employment. As a Beneficiary Support Specialist, you're the front line — the person beneficiaries and service providers reach when they have questions about the program. You'll handle inquiries by phone, email, and mail, update records, and process routine requests with accuracy and empathy.
Requirements
- High school diploma or one year of work experience
- Customer service experience, ideally in a contact center, benefits, healthcare, or government services environment
- Strong verbal and written communication
- Comfort navigating multiple software systems while assisting a caller
- Patience and genuine empathy — many callers are navigating disability, financial stress, or complex program rules
- Reliable internet and a quiet, dedicated workspace (remote role)
Nice To Haves
- Experience with SSA programs, disability services, vocational rehabilitation, or benefits administration
- Bilingual (English/Spanish)
Responsibilities
- Respond to beneficiary and provider inquiries by phone, email, and written correspondence
- Explain program information clearly to callers with a wide range of communication needs
- Update and maintain accurate records across multiple systems
- Process routine service requests within established timeframes
- Escalate complex cases to the appropriate team
- Meet quality and productivity standards
Benefits
- competitive salary
- medical benefits
- PTO
- holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
