TRICARE Beneficiary Services Representative – Yokosuka, Japan

Leidos

6d•Onsite

About The Position

Leidos is seeking a TRICARE Beneficiary Services Representative (BSR) to support active-duty military members and their families in Yokosuka, Japan. This role is essential for providing beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA), ensuring beneficiaries receive necessary healthcare services and support. This requisition is for future openings, and qualified applicants will be added to a pipeline for future vacancies.

Requirements

High School diploma or GED, or equivalent years of experience
U.S. Citizenship
Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
3+ years of customer service experience
Fluent in English with strong written and oral communication
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Effective at delivering presentations
Ability to tactfully communicate with others, both in person and on the phone
Self-starter, able to work independently and with minimal supervision
Strong organizational, time management, and multitasking abilities
High attention to detail

Nice To Haves

Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
Work background in the U.S. military healthcare delivery system or civilian managed care
Experience in a medical or clinical environment
Experience with MHS Genesis or civilian healthcare systems, medical claims
SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD

Responsibilities

Process enrollments, disenrollments, portability transfers, and other actions via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Make individual and batch Primary Care Manager (PCM) updates following Military Treatment Facility (MTF) guidelines.
Provide guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
Offer basic claims status updates and support.
Conduct informational sessions for events such as in/out processing, maternity, and pre-separation/retirement.
Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
Evaluate the level of assistance needed and refer or escalate complex issues for resolution.
Comply with HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI).
Complete Leidos and other training courses on time.
Assist with remote support and train new team members.
Perform other duties as assigned.