Bench Technician, LED

Production Resource Group•Secaucus, NJ

About The Position

The Bench Technician, LED installs, diagnoses, repairs, tests, and maintains LED display products, including tiles, processing equipment, and related components. The technician ensures equipment meets PRG quality standards, documents service work, and supports coworkers in proper equipment operation and maintenance. The role includes performing installation, diagnostics, repair, testing, recalibration, configuration, and preventive maintenance on LED products and related equipment. The technician also makes final technical decisions on difficult equipment issues, maintains accurate service and asset records, manages parts needs, and supports training and cross-training. Work must follow company procedures, manufacturer specifications, quality deadlines, and safety requirements. PRG is a technology provider for the entertainment and events industry, serving areas including music touring and festivals, TV and film, theatre, sports and esports, and corporate live events. The position pays $25.00–$30.00 per hour, as dictated by the governing collective bargaining agreement. Actual pay depends on the applicant’s experience, knowledge, skills, abilities, location, and market data. Pre-employment testing is required.

Requirements

Working knowledge of LED display equipment, control software, and equipment installation, operation, maintenance, and repair.
Ability to interpret blueprints, schematics, diagrams, and technical instructions.
Strong diagnostic, problem-solving, communication, and interpersonal skills.
Ability to work independently with minimal supervision, manage competing priorities, and meet quality control deadlines.
Accountability, attention to detail, and sound technical judgment.
Ability to work flexible hours and overtime, including weekends and holidays, as needed.
Ability to lift up to 50 pounds frequently and perform work that may require bending and working in confined spaces.

Responsibilities

Install and test LED products and related equipment to confirm proper operation.
Diagnose electronic and mechanical issues using diagnostic equipment, blueprints, schematics, wiring diagrams, and technical drawings.
Develop and complete repairs using approved techniques, company procedures, and manufacturer specifications.
Test and verify subassemblies and major system components.
Recalibrate equipment and confirm applicable factory specifications.
Use manufacturer software to configure equipment, verify operation, and review firmware versions or update needs.
Perform routine and preventive maintenance.
Complete post-repair inspections and quality control testing within established deadlines.
Make final technical decisions on difficult equipment issues, including whether equipment is ready to ship, requires client approval, or must be taken out of service.
Identify and order parts needed for repairs.
Maintain accurate parts lists and review stock levels with the Technical Services Manager.
Complete factory acceptance testing, inspection, quality control, maintenance, and repair documentation accurately and on time.
Maintain asset records, including serial numbers, firmware versions, and service history.
Explain equipment operation and maintenance to coworkers, help train entry-level personnel, and cross-train to support other departments as needed.
Maintain a clean, organized work area and follow safety procedures, including use of required personal protective equipment.
Identify opportunities to improve quality, efficiency, and repair processes.
Perform other duties as assigned.