Bench Tech I

Scientific Games • Phoenix, AZ

3d • Onsite

About The Position

Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. May assist in reports for analysis of product failure trends and service ability issues. Will communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact.

Requirements

• Some understanding of and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and drive
• Great organization and time management skills
• Strong judgement and problem solving skills
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• Ability to drive a non-CDL delivery truck.
• Pass background check, DOT certification and drug test
• Experience with basic hand tools.
• Ability to be self-organized and driven to maintain parts inventory.
• Work within a team environment.

Nice To Haves

• Some over-night stay maybe required.

Responsibilities

• Performs in-house servicing and repair of company products at established company repair site or service center.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Performs maintenance, testing and calibration of repaired products.
• May assist in reports for analysis of product failure trends and service ability issues.
• Communicate with field-based technicians for details helpful to failure diagnostics or repair.
• Maintain parts inventory.
• Handle multiple responsibilities efficiently and promptly.
• Determine most cost effective repair/resolution to minimize customer downtime.
• Identify product failure trends and service ability issues.

Benefits

• Competitive salary
• Company matched 401K plan
• Fast-paced, fun, flexible, and dynamic work environment
• Excellent Health, Dental & Vision benefits
• Flexible spending accounts for health care and day-care
• Convenient direct deposit for paychecks
• 12 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed