Bench Assistant General Manager

Wonder•Fairfield, CT

19h•Hybrid

About The Position

Wonder is a mealtime platform that allows customers to order from multiple restaurants in a single order, offering a wide variety of cuisines. Wonder manages the entire dining experience from recipe development to technology. The company aims to make great food more accessible. The Assistant General Manager is responsible for the overall operations of a specific location, including kitchen, service, fulfillment, and customer experience, ensuring peak performance during every shift. This role requires ownership of daily results and consistent delivery of quality, speed, team culture, and customer satisfaction. The Assistant General Manager will also focus on mastering internal operations for smooth, consistent, and profitable location functioning.

Requirements

Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
Experienced in coaching frontline employees with clarity, empathy, and consistency
Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along through structure and positivity

Nice To Haves

Flexibility to work across multiple locations within a designated region as a Bench employee until a home location is assigned.
Completion of the Manager in Training (MIT) program for potential assignment to a temporary or permanent location.

Responsibilities

Oversee and Execute Day-to-Day Operations: Own daily execution across kitchen, fulfillment, service, and customer experience. Optimize labor deployment and lead shift readiness to meet volume and throughput targets. Use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement. Identify and resolve operational bottlenecks. Ensure compliance with food safety, labor, and health standards. Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly.
Lead and Manage Team Performance: Lead, coach, and develop hourly team members focusing on accountability, service excellence, and safety. Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching. Manage team performance by observing service, tracking KPIs, and escalating issues. Partner with the Senior Operations Leader on hiring, training, and development of team members.
Drive Operational Excellence: Ensure flawless execution of brand standards across all brands and stations with minimal tolerance for deviation. Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution. Execute new menu rollouts and updates with precision and clarity.
Support Business and Labor Performance: Execute against daily labor plans and food cost targets. Manage inventory levels, waste reduction practices, and labeling standards. Analyze shift-level data and recommend process changes. Ensure compliance with federal and state labor laws.
Grow the Business: Support company talent pipelines by coaching and developing team members daily. Train and certify team trainers. Mentor and coach managers-in-training. Serve as a hands-on role model leader, modeling company values and reinforcing performance standards. Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development. Lead execution of pilot programs, provide actionable feedback, and help shape best practices.