Retail General Manager Bench

Office Depot•Chesapeake, VA

1d•Onsite

About The Position

At Office Depot and Office Max, the Bench General Manager will have ownership and drive the overall customer and sales service culture within the location. This role involves accountability for managing sales performance, identifying sales opportunities, and developing overall store strategies and tactics to achieve sales, service, and operational performance goals. The Bench General Manager will ensure maximum sales and profitability by focusing on key business initiatives. They will also own associate training, development of top talent, provide positive and constructive feedback, and appropriate coaching and counseling. This role leads, motivates, and inspires associates to create a customer-centric environment resulting in a memorable and positive customer experience. Additionally, they will be responsible for building customer retention, strong relationships, brand awareness, and loyalty. Responsibilities include hiring, merchandising, operations, execution of store and company standards, and resolving associate and customer relations concerns. The role also involves conducting performance management of all associates and participating in networking and creating positive relationships within the community. The Bench General Manager acts as a Change Champion, initiating and supporting change. This job posting is for experienced candidates in anticipation of future openings, as Office Depot may over-hire in major metropolitan markets and place selected General Manager candidates in a bench/training program to prepare them for future open positions.

Requirements

Experienced candidates
Ability to manage sales performance and identify sales opportunities.
Ability to develop store strategies and tactics to achieve sales, service, and operational performance goals.
Ability to ensure maximum sales and profitability by focusing on key business initiatives.
Ability to own associate training and development of top talent.
Ability to provide positive and constructive feedback, coaching, and counseling to associates.
Ability to lead, motivate, and inspire associates to create a customer-centric environment.
Ability to build customer retention, strong relationships, brand awareness, and loyalty.
Ability to oversee hiring, merchandising, operations, and execution of store and company standards.
Ability to resolve associate and customer relations concerns.
Ability to conduct performance management of all associates.
Ability to participate in networking and creating positive relationships within the community.
Ability to act as a Change Champion, initiating and supporting change.

Nice To Haves

Candidates in anticipation of future job openings.
Candidates for a bench/training program to prepare them to be placed in future open positions.

Responsibilities

Manage sales performance and identify sales opportunities.
Develop store strategies and tactics to achieve sales, service, and operational performance goals.
Ensure maximum sales and profitability by focusing on key business initiatives.
Own associate training and development of top talent.
Provide positive and constructive feedback, coaching, and counseling to associates.
Lead, motivate, and inspire associates to create a customer-centric environment.
Build customer retention, strong relationships, brand awareness, and loyalty.
Oversee hiring, merchandising, operations, and execution of store and company standards.
Resolve associate and customer relations concerns.
Conduct performance management of all associates.
Participate in networking and creating positive relationships within the community.
Act as a Change Champion, initiating and supporting change.