Belonging and Well-Being Coordinator (3376)

YMCA of Metropolitan Los Angeles•Los Angeles, CA

2d•Onsite

About The Position

The Belonging (Membership) Coordinator supports the day-to-day operations of membership services at the YMCA center. This role focuses on creating a welcoming and inclusive environment while assisting with membership sales, onboarding, engagement, and retention efforts. The Coordinator works closely with members and guests to help them connect with YMCA programs, services, and community opportunities that support healthy living and belonging. This position supports membership growth goals by providing exceptional customer service, conducting tours, assisting with membership enrollment, and maintaining positive relationships with members.

Requirements

High school diploma preferred or bachelor’s degree in marketing, Business, Public Administration, or related field preferred.
Strong interpersonal and communication skills
Strong leadership, sales management, and relationship-building skills
Ability to inspire others, handle multiple priorities, and work collaboratively across departments
Ability to analyze membership data and implement strategies to improve retention and engagement
Proficiency in Microsoft Office and member management systems.
1-3 years of experience in customer service, membership sales, or business development.
Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.
Current CPR, First Aid, and AED Certification from the American Red Cross, American Heart Association, or ASHI (must be obtained within 60 days of hire, no online only certifications accepted)
Must be able to stand for extended periods and lift up to 25 pounds.
Must demonstrate auditory and visual ability to observe and respond to situations in the fitness and membership areas.

Nice To Haves

Experience in nonprofit, recreation, fitness, or hospitality environments preferred.
Y-USA Team Leader Certification preferred.

Responsibilities

Lead the membership department to achieve monthly membership sales, revenue, and retention targets.
Welcome members and guests and create a positive and inclusive YMCA experience.
Conduct facility tours for prospective members and share YMCA programs and services.
Assist with membership enrollment, program registration, and account updates.
Support membership sales goals by engaging prospective members and following up on inquiries.
Maintain accurate membership records and ensure data integrity in membership systems.
Assist with membership promotions, referral campaigns, and special events.
Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.
Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.
Facilitate small-group connections to enhance member belonging and long-term engagement.
Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.
Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.
Oversee new member onboarding strategies that support retention.
Actively promote YMCA membership, programs, and services through tours, community outreach, and referral campaigns.
Conduct prospective member interviews, tours, and follow-ups — closing with an invitation to join the YMCA.
Meet or exceed individual and team membership retention goals.
Implement grassroots and digital outreach strategies to engage local communities and attract new members.
Conduct member retention calls and exit interviews to strengthen relationships and address barriers to participation.
Assist with community outreach efforts such as local events, tabling opportunities, and partnerships.
Support referral and grassroots outreach initiatives.
Assist with recruiting, hiring, training of new membership staff.
Assist in the supervision of membership staff.
Provide coaching and professional development.
Establish clear expectations and accountability for membership performance goals.
Build relationships with local businesses, schools, and organizations to grow membership.
Represent the YMCA at community events and outreach opportunities.
Accurately process memberships, payments, and registrations while maintaining data integrity.
Adhere to cash-handling procedures and maintain confidentiality of member information.
Uphold YMCA policies related to safety, supervision, mandated reporting, and risk management.
Participate in staff meetings, trainings, and association-wide campaigns such as the Annual Support Campaign.
Model and enforce the YMCA’s Code of Conduct and Core Values of Caring, Respect, Honesty, and Responsibility.
Engage with members regarding their participation in YMCA Programs, Annual Support Campaign, and special events.
Attend staff meetings and trainings as required.
Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.
Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
All other duties as assigned by your supervisor.