Bellperson

AccorHotel • Santa Monica, CA

1d

About The Position

As a Bellperson at Fairmont Miramar Hotel & Bungalows, you greet guests on arrival and provide a welcoming, professional experience. You deliver guests to their rooms and transport luggage, messages, and other items throughout the hotel. You help guests become familiar with their rooms and hotel facilities, maintain a helpful presence in the lobby, and follow service, department, and safety standards. This role reports to the Guest Services Manager.

The position requires frequent standing and walking, frequent lifting and carrying of up to 30 pounds, and occasional kneeling, pushing, pulling, and use of ladders, stairs, and ramps. The role may involve exposure to hot surfaces. Applicants must be able to provide proof of eligibility to work in the United States.

Requirements

• Previous customer-related experience is an asset.
• Excellent communication skills and a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus on guest needs while remaining calm and courteous.
• Must be able to provide proof of eligibility to work in the United States.
• Constant standing and walking throughout the shift; frequent lifting and carrying up to 30 pounds; occasional kneeling, pushing, pulling, and ascending or descending ladders, stairs, and ramps; exposure to hot surfaces.

Nice To Haves

• Previous customer-related experience.

Responsibilities

• Deliver guests to their rooms and deliver luggage, messages, and other items within the hotel.
• Assist guests according to Fairmont Hotels & Resorts brand and LQA standards.
• Consistently provide professional, friendly, and engaging service.
• Ensure luggage is transferred to and from guest rooms in a timely and efficient manner.
• Help guests become familiar with their rooms upon arrival, including temperature controls.
• Maintain a presence in the lobby when not delivering luggage and offer assistance under the direction of the MOD.
• Provide informative and helpful assistance regarding hotel facilities.
• Follow department policies, procedures, service standards, and safety policies.
• Perform other duties as assigned.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for the employee and their family.
• Learning programs through Accor Academies.
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed