Bellperson

AJS Hotels • Louisville, KY

11d

About The Position

The Bellperson maintains and promotes hospitality by transporting guests to and from the airport and destinations within a three-mile radius, as service permits. The role supports Crowne Plaza hallmark and service standards, welcomes arriving guests, assists with vehicle doors and baggage, summons transportation, and controls traffic flow in the front driveway. The Bellperson coordinates baggage handling, provides information about hotel facilities and area attractions, and assists departing guests with baggage and transportation arrangements, including driving guests to and from the airport. Other duties may be assigned as required.

This is a full-time, non-exempt position, with hours based on business needs. The role may require flexible hours and work in a fast-paced environment. Work is performed outside the hotel in all weather conditions, and the position routinely operates the hotel shuttle and requires understanding and following road rules and regulations.

Requirements

• Be 21 years of age or older.
• Have a clean and valid driving license.
• Have a high school diploma or equivalent; equivalency of education and experience will be considered.
• Generally, 0–2 years of experience in hospitality.
• Maintain a positive and professional attitude.
• Have knowledge of the greater Louisville area.
• Be able to work with all levels of management.
• Be able to meet deadlines in a fast-paced environment.
• Demonstrate excellent written and verbal communication, strong organizational skills, and strong attention to detail.
• Exhibit strong interpersonal and customer service skills, time-management abilities, and detail-oriented, multitasking capabilities.
• Understand road rules and regulations when operating the hotel shuttle.

Responsibilities

• Support Crowne Plaza hallmark and service standards.
• Welcome all arriving guests.
• Assist guests at the front door and unload baggage from vehicles.
• Summon transportation at guests’ request and control traffic flow in the front driveway.
• Coordinate baggage handling with bellpersons.
• Provide guests with information about hotel facilities and area attractions.
• Assist departing guests with baggage and transportation arrangements, including driving guests to and from the airport.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED