Bellperson

Omni Hotels & Spas • Oklahoma City, OK

8d

About The Position

The Bellperson delivers excellent guest service by building relationships with guests, providing personalized service, and anticipating and meeting their needs. The role maintains a visible presence in the lobby, assists guests with luggage and directions, and coordinates with hotel departments to support guest satisfaction. It also supervises and trains bell staff and maintains shift records and equipment.

Requirements

• Must be at least 21 years of age.
• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.

Responsibilities

• Maintain bell carts through cleaning and routine maintenance, coordinating with Engineering when needed.
• Use friendly and appropriate expressions when engaging with guests.
• Supervise bell staff and ensure they perform their duties efficiently.
• Assist guests with restaurant and limousine reservations.
• Deliver parcels, mail, and special deliveries to guestrooms.
• Keep the bell storage closet clean and tidy.
• Follow up on guest complaints to ensure problems are resolved.
• Coordinate with departments such as housekeeping and maintenance to support guest satisfaction.
• Use bell carts effectively and cautiously.
• Maintain a lobby presence while on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis or shuttles for guests as needed.
• Assist with retrieving and loading guest luggage.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with guests.
• Help guests locate other areas of the hotel and walk them to their destination when possible.
• Train new bell staff on hotel procedures and protocols.
• Maintain a daily bell log of arrivals and departures.
• Send a daily email with information needed by the next shift.
• Inventory tools of the trade, including radios, door stops, and bell carts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed