Hotel Indigo Baltimore - Bellperson

Remington Hospitality • Baltimore, MD

3h • Onsite

About The Position

The Bellperson will greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service. This role involves carrying baggage to the guest's room, accurately tagging and storing luggage for guests as needed, and maintaining accurate records of incoming and outgoing luggage. The Bellperson will also safely drive the hotel shuttle van and possess knowledge of the hotel property, staff, and services, including hours of operation. They will provide clear and accurate directions to hotel facilities, rooms, and local attractions. Additionally, the Bellperson will suggest and "sell" the amenities of the hotel, such as the restaurant, lounge, and spa, and respond to requests for bell services within 2 minutes.

Requirements

• High work ethic and self-initiative, ability to work in high pressure situations.
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possess a valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van.
• Have proof of safe driving record as indicated by Motor Vehicle Record.
• Enjoys working as and being part of a team that provides great experiences for our Guests!

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays

Responsibilities

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit.
• Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room.
• Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
• Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed