Bellperson

Hilton Grand Vacations•Kihei, HI

1d•Onsite

About The Position

As a Bell person, you will be responsible for providing excellent service while assisting owners and guests with luggage to and from their rooms in a prompt, courteous and safe manner, handling other special requests as needed. Commitment and dedication to our Spirit of Service culture and Hilton values is an expected behavior to be always displayed towards our guests and team members.

Requirements

High School Diploma/GED
Ability to lift, carry, or otherwise transport luggage weighing a maximum of 75 lbs.
Ability to grasp, lift and/or carry, or otherwise move or push packages, bags and luggage on a hand truck/cart or other wheeled assistance weighing a maximum of 500 lbs.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
Basic language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
Must be able to adjust to schedule changes and cover shifts on short notice.
Must possess a valid driver’s license and be able to safely operate a golf cart.
A courteous and professional demeanor must prevail when handling upset guests and difficult situations.

Nice To Haves

Prior hotel/hospitality experienced preferred in a customer service capacity.
Prior Bell person or Door person experience preferred.

Responsibilities

Monitors guest arrivals.
Ensures an organized, safe and clean front entrance and lobby area.
Provides instructions regarding the amenities of the room and property services and activities provided for guests' use.
Delivers messages, express check-out folios, newspapers and other requested items to the owners and guests.
Reports any problems or unusual activities to management.
Carries out reasonable requests by management including assisting other departments.