Bellperson S02, The Statler Hotel

Cornell University • Ithaca, NY

8d • Onsite

About The Position

The SC Johnson College of Business at Cornell University unites three top-ranked schools to offer a comprehensive business education. Its mission is to transcend traditional business boundaries, transforming critical thinking into practical solutions. The college's vision is to inspire leaders to build sustainable, shared prosperity. Core values include excellence, inclusion, engagement, community, and impact, which guide all programs and initiatives. Together, these elements drive the college's commitment to positively impacting society and fostering a collaborative learning environment. The Peter and Stephanie Nolan College of Hotel Administration at Cornell University is renowned for its pioneering hospitality education. Its mission is to cultivate leaders who excel in the hospitality industry through a blend of business acumen and innovative thinking. The college values excellence, community, and a commitment to shaping the future of hospitality. The Statler Hotel, located on Cornell University's campus, is renowned as "the premier hotel that teaches." It serves as the practical hotel operations laboratory for the Peter and Stephanie School of Hotel Administration, providing students with hands-on experience in hospitality management. The hotel combines modern elegance with the vibrant energy of campus life, offering guests a unique and immersive stay. With over 150 rooms and state-of-the-art conference facilities, it hosts numerous important events and meetings. The Statler Hotel is committed to excellence in service and hospitality education, making it a cornerstone of Cornell's hospitality program. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. As a member of the Statler Hotel’s Front Office Team, you will create warm, genuine, and personalized experiences from the moment guests encounter our Bellstand to their exit while delivering a personalized level of service.

Requirements

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• The ideal candidate is someone who is high energy and very passionate about providing hospitality and service.
• This individual takes pride in presenting a professional, well-groomed appearance and is motivated to be a valuable contributor to our team of professional and student staff.
• A Driver’s License is required along with a clean driving record.
• Candidate must be able to operate manual transmission vehicles.
• Capable of running quickly to obtain/deliver guest cares in a timely manner
• Capable of standing for long periods of time
• Able to grasp, bend, stoop, and push/pull heavy loads weighing up to 75 lbs.

Nice To Haves

• Experience with training peers to perform job tasks.

Responsibilities

• Loading and unloading guest luggage into their vehicle or shuttle van
• Delivering guest luggage to the guest's room; often this includes escorting the guest to their room, offering a luggage rack and setting up with their bag, using the journey to the room to share room familiarization details
• Providing valet services for all overnight, event and day guests; includes qualifying the reason for their visit, explaining procedures for requesting their vehicles, and the payment options.
• Operate guest vehicles with a high level of care and safety, ensure vehicles return to the owner in the condition that they were when we received them.
• Operate hotel vehicles, following all traffic safety laws, to transport guests to and from the Tompkins International Airport
• Maintain cleanliness of the vehicles, keep the vehicles fueled and report any maintenance concerns.
• Provide guests a genuine sense of welcome and service, prompting opportunities for engagement rather than waiting for guests to seek them out
• Gather and share information from conversations that can be used to elevate experiences throughout the hotel
• Provide thorough and timely communication with other areas of the Front Office, as well as other hotel departments when pertinent.

Benefits

• comprehensive health care options
• generous retirement contributions
• access to wellness programs
• employee discounts with local and national retail brands
• health and personal leave
• three weeks of vacation
• 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• two additional floating holidays
• tuition-free Extramural Study and Employee Degree Program
• tuition aid for external education
• Cornell Children's Tuition Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed