Bellperson- On Call

Omni Hotels & Resorts•Fort Worth, TX

19h

About The Position

The Bellperson provides assistance and services to guests and the hotel to ensure pleasurable accommodations. The role includes welcoming and assisting guests, handling luggage and deliveries, providing information about local attractions and hotel locations, arranging transportation and special requests, and maintaining public areas and bell equipment. The Bellperson also supports hotel operations by following company policies and safety procedures, attending meetings and training, and completing tasks assigned by management.

Requirements

Excellent customer service skills.
Strong communication, presentation, training, and organizational skills.
Professional business appearance, attitude, and performance.
Ability to work a flexible schedule, including weekends and holidays.
Fluent English-speaking ability.

Responsibilities

Use friendly and appropriate expressions when engaging with guests.
Be familiar with different points of interest.
Assist guests with restaurant and limousine reservations and airline ticket requests.
Deliver parcels, mail, and special deliveries to guestrooms, executive offices, or meeting rooms.
Keep public areas and the bell closet clean, tidy, and maintained.
Follow up on guest complaints to ensure problems are resolved.
Arrange guest requests, including flowers, rental cars, luggage forwarding, sightseeing tours, and information about local shopping areas.
Use bell carts effectively and cautiously.
Ensure the floor, including the Front Desk, is covered at all times.
Direct guests to the Front Desk or meeting rooms.
Call taxis or shuttles for guests as needed.
Assist with retrieving and loading guest luggage.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Engage in conversation with guests.
Attend designated staff meetings and training sessions.
Complete tasks assigned by the manager.
Help guests locate other areas of the hotel and walk them to their destination when possible.
Follow company policies and procedures, maintain a clean uniform and professional appearance, protect confidential information, and safeguard company assets.
Follow company safety and security policies, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.