Bellman

Salamander Employer DC, LLC•Washington, DC

2d•Onsite

About The Position

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

Requirements

High School Diploma or Equivalent
Must be 18 years of age or older.
Be able to work in extreme weather environments for long periods of time.
Be physically able to lift, reach, bend, stoop, and able to lift objects weighing up to 60 pounds.
Be able to work in standing position for long periods of time.
Be familiar with local areas and attractions.
Must have open availability to include overnight and pm shifts.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computer skills and have a basic understanding of technology and common software used in daily operational tasks.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.

Responsibilities

Warmly welcome guests upon arrival and offer courteous farewell on departure.
Assist with luggage handling, delivery, and storage, ensuring guest belongings are treated with care and respect.
Escort guests to and from their rooms, providing room orientation and responding to immediate needs.
Provide information about hotel amenities, services, and local attractions.
Arrange transportation services (taxis, car service, airport transfers) as requested.
Maintain the cleanliness and appearance of the hotel entrance, lobby, and bell desk.
Handle guest requests and concerns promptly and professionally, escalating issues as needed.
Deliver amenities, messages, and parcels to guest rooms with discretion and efficiency.
Maintain knowledge of VIP and special guests, ensuring personalized service.
Coordinate with Front Office, Concierge, Valet, and Housekeeping to ensure smooth guest experiences.
Must always uphold safety, security, and confidentiality protocols.