Hotel Bellman

SP Plus • Miami, FL

3d • Onsite

About The Position

As a Bellperson, you are the first and last point of contact for our guests, providing exceptional service from arrival to departure. This role is responsible for escorting guests to their accommodations in a friendly and courteous manner while ensuring the safe and efficient handling of their belongings.

Requirements

• No high school diploma required; up to one month of related experience or training is preferred, or an equivalent combination of education and experience.
• Must possess and maintain a valid state-issued driver’s license with a current address and an acceptable driving record (only required if operating company vehicles or driving for company business).
• Ability to read and understand simple instructions, short correspondence, and memos.
• Must be able to write basic correspondence and effectively present information in one-on-one or small group settings with guests and colleagues.
• Ability to apply common sense to carry out detailed but standardized instructions and handle basic situational problems effectively.
• Flexibility to work various shifts based on location needs, including 2nd shift, 3rd shift, and/or weekends.
• Ability to regularly lift and move up to 75 pounds.
• Must be able to move quickly and perform frequent physical activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, and bending.
• Regular use of hands/fingers to handle luggage and equipment.
• Specific vision requirements include close vision, peripheral vision, and the ability to adjust focus.
• Ability to use and understand standard and military time.
• Maintain a pleasant, professional, and composed demeanor during all guest interactions.
• Effectively address and resolve customer complaints or concerns.

Responsibilities

• Escort arriving and departing guests to and from their rooms, providing a warm welcome and professional farewell.
• Visually inspect guest rooms upon arrival and acquaint guests with room features, amenities, and hotel services.
• Carefully transport, organize, and store guest luggage. Accurately read tags, issue claim tickets, and maintain the highest level of care for guest property.
• Respond promptly and accurately to guest requests and questions regarding hotel services and local area attractions.
• Proactively inform management and leadership of relevant guest feedback or inter-departmental needs.
• Assist supervisors and managers with additional tasks as assigned to ensure smooth hotel operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees