Bell/Valet Attendant - Hotel Solea

GRAND PACIFIC RESORTS INC•Carlsbad, CA

141d•$17 - $17•Onsite

About The Position

Greet and welcome arriving guests as they arrive at the hotel. Assist both arriving and departing guests with baggage handling and supervise door and luggage attendants with respect to same. The Bell/Valet Attendant is responsible for greeting guests, assisting with luggage, operating guest vehicles safely, maintaining logs, promoting loyalty programs, and ensuring the cleanliness and organization of the valet and bell areas. This role also involves shuttling guests and assisting with various guest requests to enhance the hotel experience.

Requirements

Must be able to speak and understand the primary language(s) used in the workplace.
Requires good verbal communication skills.
Must have satisfactory driving record.
The Company’s Driver’s Insurance requirements must be met.
Ability to operate all types of passenger vehicles (standard and automatic).
High School completion OR an equivalent level of education and experience.
A minimum of 21 years of age.

Nice To Haves

2-4 Years Prior Hotel Guest Services Experience

Responsibilities

Greet all arriving and departing guests.
Offer directions to Conference attendees.
Maintain standards of excellence in the escorting of guests to and from their rooms and assist with luggage.
Inform guests of all accommodation features, property amenities, and promote hotel outlets.
Safely operate all guest vehicles parking and pulling on hotel property.
Obey all California traffic laws while operating vehicles.
Maintain accurate shuttle and vehicle logs.
Promote Brand Loyalty Program to guests upon arrival and recognize club members.
Supervise luggage retrieval and ensure accuracy.
Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
Summon taxis upon request.
Shuttle guests to Legoland and within five miles of the resort.
Assist guests with boxes to conference center and all other requests that are considered services that promote the hotel in a guest’s perception but do not conflict with Hotel or Departmental standard operating procedures or are governed by state and federal laws.
Complete tasks for the day including the maintenance and cleanliness of Valet Stand, Driveway and surrounding areas, Bell closet, Bell cart, Luggage Cart, Front Drive, and Lobby windows.
Setup and refreshing of Lobby water and maintain lobby in its cleanliness and organization.
Ensure uniforms are clean and pressed.
Maintain stocks of supplies needed for department and order appropriately always keeping within budgeted amounts.
Ensure parking signage for Twenty/20 Grill is displayed as scheduled.
Attend all scheduled training, departmental and hotel meetings and activities.
Refer all questions or concerns to immediate supervisor or departmental manager.
Promote positive working environment for all associates.
Follow all guidelines and procedures set forth in employee handbook.
Ascertain that all doors including rear doors are properly secured.
Recommend to guests that all valuables be secured in trunk or safety deposit boxes provided at the front desk.
Assist incoming and outgoing guests with getting baggage out of and into vehicles as requested.