Bell/Valet Attendant

Omni Hotels & Resorts•Charlottesville, VA

20h•Onsite

About The Position

Omni Charlottesville Hotel is a premier full-service hotel in downtown Charlottesville, Virginia, blending Southern charm with contemporary comfort. The recently renovated 205 guest rooms and suites offer scenic views of historic Charlottesville or the Blue Ridge foothills, complemented by thoughtful amenities for both business and leisure travelers. On-site features include indoor and outdoor pools, a fully equipped fitness center, and over 14,000 square feet of flexible meeting and event space, ideal for corporate events, weddings, and social gatherings. Dining at The Conservatory and The Hillock Neighborhood Kitchen celebrates the region’s culinary spirit and provides welcoming spaces for connection. At Omni, we are driven by a bold vision: to become the best hospitality company in America, delivering exceptional experiences for every guest, every day. Valet Attendant / Bellperson Overview: To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Requirements

Must be 21 years of age
Must have no more than 1 motor vehicle violation in the last recent 2 years
Must have a valid VA Driver License
Must be able to lift 50 lbs, push/pull 150 lbs
Excellent customer service skills
Must have strong communication, presentation, training and organizational skills
Maintain a professional business appearance, attitude and performance
Must be able to work a flexible schedule including weekends and holidays
Candidates must be able to speak fluent English

Responsibilities

Valet and retrieve vehicles for guests
Assist, retrieve and load luggage for guests
Utilize bell carts effectively and with caution
Use friendly and appropriate expressions when engaging guests
Be fully acquainted with the different points of interest
Ensure that the public areas, bell closet are maintained, clean and tidy
Follow-up with guest complaints to ensure that any problems are resolved
Direct guests to the Front Desk or meeting rooms
Call taxis and/or shuttle for guests as needed
Notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage in conversation with as many guests as possible
Attend all designated staff meetings and training sessions
Complete all tasks assigned by manager
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications