IBH: Bell Staff

Boyne Resorts•Petoskey, MI

1d•Onsite

About The Position

Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else. Bell staff is a full-time seasonal position at Inn at Bay Harbor. The bell attendant will efficiently and professionally meet guests transportation needs, transfer luggage, deliver messages and faxes, parcels, and packages, and assist in all other guest services operations.

Requirements

Must be 18 years old
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Must hold valid driver’s license/Chauffer’s license

Responsibilities

Transport guests around the resort using resort vehicles.
Provide quality service to the guest by responding to their requests promptly, efficiently, and courteously during check-in, checkout, and throughout stay.
Remain aware of all pertinent information, including but not limited to: location and features of guest rooms, onsite activities and events, events within the immediate area, etc.
Deliver messages, faxes, parcels and packages or amenities to guest room; as well as answer phones and delivering messages.
Handle the transfer of luggage properly and in a timely manner.
Maintain clean and organized bell carts, closets, shuttles and circle drive entrance.
Uphold a clean, neat, well-organized work area and be aware of and follow all safety rules and regulations.
Assist the front desk and other guest service areas as needed.
Tracking, transporting and storing guest personal and rental equipment.
Offer guests information on local attractions and things to do
Assist in handling concerns/problems in a professional manner by following resort guidelines.
Provide superior service to our customers (internal and external) at all times.