Bell Staff/Valet

The Cliffs Hotel and Spa•Shell Beach, CA

1d•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast, offering beautiful ocean views of Pismo Beach. We are seeking a hard-working, genuine, and motivated part-time Bell Staff/Valet who can create a sense of luxury while executing valet parking. The Bell Staff and Valet Attendants are all guests' first impression of The Cliffs Hotel and Spa and are vital to the success of the property. By providing a welcoming atmosphere, handling all guest property with care and always being a concierge, all bell staff are instrumental in making sure all are making lasting, happy memories through genuine service and thoughtful amenities.

Requirements

Must provide proof of a clean driving record prior to employment and maintain clean driving record throughout duration of employment.
High school diploma or equivalent preferred.
Must have multitasking strengths.
Professional appearance.
Ability to work with people a must.
Excellent command of English language.
Must have the ability to drive vehicles comfortably.
Must be 21 years old.
Must have a flexible schedule, including weekends and holidays.
Must be 25 years of age or older to drive a company vehicle and transport hotel guests/passengers.
Must be 21 years of age or older to valet and park a hotel guest's vehicle with no passengers inside.

Responsibilities

Greet and engage all guests with a welcoming, friendly attitude, showing genuine interest and concern for the guest.
Must consistently and respectfully personalize interactions, using the guest's name in accordance with their preference.
Communicate with guests in an articulate manner, using correct verbiage and avoiding slang.
Open and close vehicle doors for arriving guests.
Offer luggage assistance curbside immediately and notify guests that their luggage will be stored in a secure location.
Ensure luggage arrives within 10 minutes of registration completion. Arriving within 8 minutes of the request upon departure or 5 minutes of a prearranged time.
Load and unload luggage carts and vehicles as needed.
Escort guests to room, provide room tour and additional assistance as needed.
Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values.
Treat all guest requests with graciousness, professionalism, and a sense of urgency (e.g., running to retrieve a guest's car).
Issue valet parking tickets and properly mark any existing damage on guest's cars prior to parking.
Act in accordance with all company policies regarding vehicle usage.
Safely park guest's vehicles in valet lot.
Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate.
Drive company vehicles throughout San Luis Obispo County, including daily airport pick ups.
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures.
Train new hires as necessary.
Report any and all moving violations at the time of occurrence.
Make manager aware of any guest's comments or complaints, specifically any damage claims.
Communicate graciously and courteously with guests, management and co-workers.
Perform any other job-related task as directed by management.