Bell Person-Bell Man-SHM Part Time

Jake's 58•Islandia, NY

6d•Onsite

About The Position

The Bell Person is responsible for providing a friendly, caring, and professional image to guests, ensuring their needs are met and exceeded. This role involves effective communication, problem-solving, and promoting hotel services to enhance guest satisfaction. The Bell Person must be knowledgeable about hotel facilities, surrounding areas, and emergency procedures, while also completing assigned tasks and maintaining a professional appearance.

Requirements

Effective and genuine communication skills.
Friendly and caring demeanor.
Professional image and adherence to dress code.
Teamwork and cooperation with colleagues.
Ability to be guest-centric.
Ability to resolve guest complaints.
Intuitive to guest needs and proactive approach.
Quick response to guest requests.
Ability to follow up on guest satisfaction.
Knowledge of communication logbook and hotel policies.
Knowledge of emergency procedures.
Attendance at mandatory meetings and training.
Knowledge of key hotel personnel.
Knowledge of the hotel's surrounding area.
Ability to complete assigned checklists.
Ability to use the bellman script.
Ability to deliver items and assist guests.
Awareness of maintenance and housekeeping needs.
Awareness of group arrivals and departures.
Ability to handle group luggage efficiently.

Responsibilities

Communicates effectively and genuinely with guests, team members, and other departments.
Maintains a friendly, caring, and professional demeanor in a fast-paced environment.
Maintains a professional image according to hotel and company guidelines.
Demonstrates teamwork by cooperating and assisting colleagues.
Greets and welcomes every guest upon arrival.
Stays informed about events and functions in the hotel.
Promotes hotel services, facilities, and outlets, and provides guest information.
Resolves guest complaints to the satisfaction of the customer.
Communicates any problems, complaints, or unhappy guests to Management.
Anticipates guest needs and is proactive in job performance.
Responds quickly to all guest requests in a caring, friendly, and professional manner.
Follows up to ensure guest satisfaction meets and exceeds service standards.
Stays current with hotel developments by reviewing the communication logbook and updating it for subsequent shifts.
Communicates hotel policies and procedures to team members.
Assists in all emergency procedures as required.
Attends all mandatory meetings and training classes.
Has knowledge of key personnel within the hotel.
Has knowledge of the hotel's surrounding area, including attractions, public transportation, and amenities.
Completes all assigned checklists.
Rooms guests using the bellman script to inform them about the hotel and its facilities.
Delivers faxes, messages, packages, and flowers for guests.
Undertakes other requests to ensure guest comfort.
Observes and reports maintenance or housekeeping needs to the Front Office Supervisor.
Is aware of daily group arrivals and departures.
Ensures efficient delivery and collection of group luggage.
Assists guests with luggage from rooms to the hotel entrance.