Bell Person - Part Time

Farmhouse Inn•Forestville, CA

3d•Onsite

About The Position

Farmhouse Inn is looking for a Bellperson to become a part of the team for this incomparable luxury boutique hotel of 25 rooms. From warmly welcoming guests to the Inn, to delivering first-class hospitality, the Bellperson plays an integral role at Farmhouse Inn. You will work with an incredible team of passionate owners, experienced managers, and dedicated coworkers. This is a wonderful opportunity to become part of the ongoing, rich history at a top luxury inn.

Requirements

High School Degree or equivalent
Experience in hospitality or related guest service environment
Excellent customer service and hospitality skills
Excellent oral & written communication skills, attention to detail
Basic knowledge of electronic communication platforms (Outlook email, time keeping system, Microsoft Word etc.)
Ability to work effectively and efficiently under pressure, with composure
Teamwork attitude- Ability to work interdepartmentally, with Restaurant, Kitchen, Spa and other Farmhouse teams
Maintains regular attendance, is consistently on time and complies with Farmhouse Inn standards
Scheduling flexibility to meet operational needs, weekend & holiday availability is mandatory
Maintains current and unexpired CA Food Handler Certificate
Maintains current and unexpired CA Driver’s License and auto insurance

Nice To Haves

Current and unexpired CA Driver’s License and auto insurance is a plus but is not mandatory to be successful in this position

Responsibilities

Warmly welcome guests to Farmhouse Inn
Embody and deliver warm and professional service
Assist guests in bringing luggage and belongings to and from their guest rooms
Provide guest with a “rundown” and tour of functions and features in their guest room
Assist concierge team as needed to provide guests with exceptional service quality
Deliver guest amenities to guest rooms and prepare refreshment packages as needed
Provide a helping hand to the housekeeping team with weekly linen inventory and restocking
Help maintain public areas near pool, reception, and guest pathways so guests see a snapshot of perfection at all times
Respond promptly to any inquiries from guests, or route the inquiries immediately to the correct party
Use the house car to drive to and from local businesses to assist with guest related “errands” as needed
Open arriving packages and deliver to correct departments
Set up for daily, evening “wine hour”
Establish and maintain positive relationship with guests to promote loyalty and repeat business
Ensure front of house arrival area is a snapshot of perfection at all times