Bell Person

External•Beacon, NY

1d•Onsite

About The Position

Mirbeau Inn & Spa Beacon is seeking a polished, personable Bell Person to serve as the first smile and final farewell in each guest’s wellness journey. The ideal candidate is charismatic, attentive, and proactive, someone who makes guests feel both seen and genuinely cared for. With graciousness and attention to detail, they uphold the high-touch service that defines the Mirbeau experience, and help set the tone for a stay that feels both personal and unforgettable. At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care, and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected, and empowered to grow. That’s why health, balance, and well-being are core values in everything we do. The Bell Person helps ensure every guest at Mirbeau enjoys a seamless, welcoming, and memorable experience from the moment they arrive to the moment they depart. Working closely with the Guest Services and Front Desk teams, this role provides a warm first impression, offers property guidance, assists with luggage, and delivers attentive service throughout the guest’s stay. This role is centered on anticipating guest needs, offering thoughtful support, and consistently reflecting Mirbeau’s commitment to genuine hospitality. Pay Rate: $19-$21 per hour. Full time and part time available Excellence means being the best in every detail. Come find your balance- and your future- with us.

Requirements

Previous experience in hotels or hospitality, particularly in a bell attendant or concierge role is highly desirable, as is experience in customer service
Holds a current, valid driver’s license. A commercial driver’s license (CDL) is preferred, allowing for safe operation of company vehicles when transporting guests or performing resort errands
Demonstrates exceptional verbal communication skills and the ability to engage with guests thoughtfully and respectfully
Ability to listen actively, convey information clearly, and build rapport with guests and team members
Maintains calmness and patience in high-pressure situations or when handling difficult guests, ensuring a positive and courteous experience throughout all interactions
Works cooperatively with Guest Services, Front Desk, Housekeeping, and other departments to ensure seamless guest experiences.
Demonstrates a positive, team-oriented attitude with a strong sense of accountability
Maintains a neat, well-groomed, and professional appearance at all times, reflecting the elevated standards of the resort
Exhibits a warm, friendly, and approachable personality that fosters positive guest interactions
Possesses strong, meticulous attention to detail and ability to multitask.
Demonstrates the ability to quickly learn job responsibilities and adapt to changing demands
Ability to remain patient and composed in all situations
Reliable, punctual and flexible
Must be in good physical health and capable of performing the essential duties of the role, including standing and walking for extended periods, lifting and carrying luggage up to 40 pounds, and pushing or maneuvering rolling bell carts efficiently and safely

Nice To Haves

Previous experience in hotels or hospitality, particularly in a bell attendant or concierge role
Experience in customer service
Commercial driver’s license (CDL) is preferred

Responsibilities

Greet guests with a warm, professional demeanor using Forbes and Mirbeau-approved language
Open doors, offer welcome drinks, and create a polished first impression upon arrival
Escort guests to their rooms, confirm room keys, and provide an in-room orientation
Give tours of the property and provide resort maps, brochures, and information on amenities and local events attractions
Assist with luggage handling at check-in, check-out, or upon request
Deliver special items before guest arrival (e.g., gifts, flowers, packages) and accommodate in-room requests throughout the stay
Provide thoughtful, proactive assistance to ensure a seamless guest experience
Transport guests safely to and from the resort in company vehicles; maintain radio contact with the property when off-site
Ensure company vehicles are clean, fueled, and properly maintained (oil, water checks)
Handle guest laundry and dry-cleaning needs; follow up on issues as necessary
Offer resort and area recommendations, upsell services, and always find an answer to guest questions
Communicate guest needs, complaints, or unusual situations promptly to the appropriate department or manager
Keep the bell stand, bell closet, lobby, and entryways clean, organized, and stocked
Maintain front desk restroom cleanliness and ensure it is well stocked
Perform light maintenance and cleaning as needed: vacuum, sweep, mop, and shovel during winter
Check housekeeping closets for used trays/dishes and remove them when necessary
Polish bell carts regularly to maintain a polished appearance
Print and organize daily arrivals reports for greeting guests
Log and store lost and found items
Report low room supplies or equipment issues to the appropriate department
Attend staff meetings and training sessions as required
Contribute ideas to improve service and guest experience
Perform additional duties as assigned by management