Bell Person

Mystic Lake Casino Hotel•Prior Lake, MN

2d•Onsite

About The Position

Come join Mystic Lake Casino Hotel as our Hotel Bell Person! In this opportunity you will greet guests upon arrival and provides prompt assistance with luggage. While opening the doors to our premier casino resort and entertainment destination you will be the first warm welcome every guest has in their memorable experience. Enjoy weekly pay, career growth opportunities, and PTO benefits. This position will work on-call hours, primarily weekend needs. Job Overview: Assists guests in the areas of Coat Check Operations, and Hotel Bell stand with the loading and unloading of hotel guest luggage and other services; while applying high guest service standards.

Requirements

Any combination of education and/or experience in hospitality or related field to equal one year.
Ability to pass basic math skills test.
Working knowledge of point of sales and computer operations.
Ability to read, write, and speak English clearly and effectively

Responsibilities

Greets guests upon arrival and provides prompt assistance with luggage. Opens doors and may escort guests to the registration area.
Provides guests with information about casino and hotel services, restaurants, and various amenities and answers guest inquiries.
Inspects hotel rooms with guests to ensure guest satisfaction.
Assists guests with secure storage and retrieval of luggage, packages, coats, hats, and other items.
Maintains control log of the movement of luggage and other items.
Operates P.O.S. register system for processing scooter and wheelchair transactions.
Prepares cash register shift reports, reconciliation, and cash counts.
Familiarizes guests with the hotel’s safety features and any in-room amenities.
Cleans and maintains work area and applicable equipment.
Processes and delivers guest laundry.
Tour Bus Load In/Load Out