Bell/Luggage Attendant - Hourly Rate $27.24
About The Position
The Bell / Luggage Attendant plays an important role in creating a warm, welcoming, and memorable arrival and departure experience for our guests. This position is responsible for assisting guests with luggage handling, escorting guests to guestrooms, providing information about hotel services and the surrounding area, and supporting the Front Office team with daily operations. Successful candidates are hospitality-focused professionals who take pride in delivering exceptional guest service while maintaining a polished and professional presence in a luxury hotel environment.
Requirements
- Previous hospitality, hotel, customer service, or guest-facing experience preferred
- Excellent communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to work in a fast-paced environment while maintaining attention to detail
- Must be able to stand and walk for extended periods of time
- Ability to lift, carry, push, and pull luggage and packages up to 50 pounds
- Flexible schedule including evenings, weekends, and holidays
Nice To Haves
- Luxury or lifestyle hotel experience is a plus
- Knowledge of San Francisco attractions, transportation, and dining is preferred
Responsibilities
- Welcome guests upon arrival and departure with professionalism and genuine hospitality
- Assist guests with luggage handling, storage, and delivery in a timely manner
- Escort guests to guestrooms and explain hotel amenities, services, and room features
- Maintain organization and cleanliness of the luggage storage area and lobby entrance
- Assist with transportation arrangements, taxi requests, and valet coordination as needed
- Provide guests with directions, restaurant recommendations, and local area information
- Respond promptly to guest requests and communicate effectively with all hotel departments
- Support the Front Office team during peak arrival and departure periods
- Monitor lobby and entrance areas to ensure a safe and welcoming environment
- Handle guest interactions with discretion, professionalism, and urgency
- Follow all company safety, security, and guest privacy procedures
- Perform additional duties as assigned by management
Benefits
- Competitive hourly wage plus gratuities
- Medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and sick leave
- Employee hotel discounts within the Sonesta portfolio
- Opportunities for career growth and advancement
- Health Savings Account with Company Match
- Paid Vacation and Sick Days
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
