E11EVEN - Bell/Door Attendant

E11EVEN Club Hotel & Residences • Miami, FL

1d • Onsite

About The Position

The Bell/Door Attendant creates the first and last impression of E11EVEN Club Hotel & Residences by warmly welcoming guests and residents at the entrance, assisting with luggage, and ensuring smooth arrivals and departures. This role requires a genuine passion for customer service, strong communication skills, and excellent physical stamina, which is needed to push carts, carry luggage, open doors, and stand and walk for extended periods each day.

Requirements

• High school or equivalent education preferred.
• One (1) year of customer service experience required; previous experience as a Bell Attendant, Door Attendant, or Luggage Attendant in a luxury hotel preferred.
• Must be able to lift heavy baggage up to 80 lbs.
• Proven ability to provide courteous, friendly, and efficient service.
• Must be able to get along with colleagues and work as a team.
• Strong interpersonal and communication skills.
• Self-starter with problem-solving ability.
• Flexible schedule, including nights, weekends, and holidays.
• Bilingual skills a plus.

Nice To Haves

• Previous experience as a Bell Attendant, Door Attendant, or Luggage Attendant in a luxury hotel preferred.

Responsibilities

• Greet all guests and residents at the hotel entrance, opening doors and offering assistance with luggage and packages upon arrival and departure.
• Consistently use the 10-5 rule: at 10 feet away, make eye contact with the guest and smile; at 5 feet away, extend a friendly verbal acknowledgment to welcome the guest.
• Load, unload, and transport guest luggage to and from vehicles and guest rooms safely and efficiently.
• Escort arriving guests to their rooms when requested, explaining hotel features, room amenities, and services.
• Store and retrieve guest luggage and packages, and maintain accurate luggage storage records and tags.
• Deliver packages, mail, amenities, and other items to guest rooms and residences as requested.
• Assist with traffic flow on the front drive in coordination with valet, and arrange taxis, rideshares, and other transportation for guests.
• Respond to guest inquiries regarding hotel features, services, outlet hours, and local attractions, and provide personalized recommendations without prompting.
• Answer Front Service phone calls and respond to requests in a timely and courteous manner.
• Demonstrate a sense of urgency when assisting guests while maintaining a calm and composed demeanor.
• Project a positive and upbeat tone of voice, maintaining eye contact, a smile, and positive body language, and extend an appropriate closing to every interaction.
• Maintain energy, enthusiasm, and a willingness to serve, consistently demonstrating property and company service standards for the duration of the shift.
• Keep the hotel entrance, lobby, bell stand, and luggage carts clean, organized, and presentable.
• Report any safety concerns, suspicious activity, or maintenance needs to a supervisor immediately.
• Perform other duties as assigned by Front Office and/or hotel management.

Benefits

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED