Bell Dispatcher - The Cosmopolitan

MGM Resorts International

1d • Onsite

About The Position

As a Bell Dispatcher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Requirements

• Must be a minimum of 21 years of age required
• High School Diploma, GED or equivalent required
• Work varied shifts, to include weekends and holidays required

Responsibilities

• Dispatch Bell Persons as appropriate to meet guest’s orders and requests
• Keep an accurate record of bell desk activities
• Provide a full array of guest information services, such as special orders for flowers and balloons, wedding information, newspapers, car rentals, hotel tours, business center operations, arena events center, etc.
• Serve as Bell Starter by designating Bell Persons to assist arriving and departing guests with their luggage requirements
• Receive phone calls by registered guests requesting information, services and deliveries
• Ensure all checked luggage is properly stored and tagged and claim checks are issued to appropriate guests
• Resolve guest concerns and problems
• Perform other job-related duties as requested

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED