Bell Clerk Dispatcher - Hilton San Francisco Union Square

Hilton•San Francisco, CA

3d•Onsite

About The Position

Hilton San Francisco Union Square is looking its next Bell Clerk Dispatcher to join our Guest Services team. Our hotel features 1,921 guest rooms and more than 29,000 square feet of stunning event space. We're just two blocks from Union Square and the Westfield San Francisco Centre. Enjoy fun perks such as career growth and development PLUS discounted hotel room stays for you and your family. Join us where we know that you’ll love being a part of Hilton, the best hospitality company in the world.

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

A Bell Clerk Dispatcher is responsible for communication with the guest services team regarding guest request and queries in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Answers department telephone, greeting/acknowledging guests promptly and courteously.
Tracks guest inquiries, reports and requests (via manual log and/or automated property management system) and dispatches guest services staff to respond to guest calls.
Dispatches up to 15 team members at a time to assist guests and requests.

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs