Bell Captain - Cliff Lodge

POWDR • Snowbird, UT

5d • Onsite

About The Position

As a Bell Captain, you will supervise the Bell/Valet team and assist guests with luggage and transportation needs. You will also make scheduling decisions to ensure that staffing levels match business levels, in addition to other leadership duties.

Requirements

• High School Diploma or equivalent required.
• 6 Months of job specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Valid Driver License w/ Clean Motor Vehicle Record (MVR).
• Able to read, write, and communicate through speech.
• Able to use arithmetic with accuracy in counting, adding, subtracting, multiplying, and dividing.
• Must be reliable, mature and able to work with minimal supervision.
• Requires some exercise of judgment within policy guidelines and without supervisory approval.
• Requires some problem solving and initiation of activities within job description and responsibility limitations.
• Requires strong understanding of other Snowbird operations.
• Should be willing to accept responsibility for own actions.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Nice To Haves

• Previous supervisor/managerial experience preferred.

Responsibilities

• Responsible for overseeing the daily operations of the valet department.
• Responsible for overseeing productivity of 10-20 bellman and seasonal locker room attendants.
• Collaborates with Cliff Lodge Management and other Cliff departments.
• Performs bi-weekly payroll.
• Schedules staff based off of hotel occupancy levels, group business needs, special events and holidays.
• Responsible for conducting interviews and hiring within the department.
• Monitors package deliveries.
• Cleans and maintains company vehicles, including notifying Cliff Management of expired registration tags.
• Reviews and orders supplies as needed. Supplies include office supplies, valet tags for cars, and new valet signage.
• Escort incoming hotel guests to rooms and assist with luggage.
• Ensure that luggage is safe and not left unattended.
• Ensure that luggage is placed in the cart properly and handled with care.
• Deliver luggage to guests’ rooms within 15 minutes of guests’ arrival.
• When rooming a guest, luggage should be placed on luggage rack.
• After rooming, you should offer further assistance including points of interest and entertainment attractions.
• Explain features of the room, such as the operation of radio, television, housekeeping service, refreshment center, room safe and heat control.
• Arrive at the guest room to collect luggage within 8 minutes of the guest’s call when the guest is departing.
• Understand and adhere to procedure of master key usage.
• Be visible and available in the lobby to assist guests when required.
• Ensure guest name usage whenever possible.
• Maintain eye contact with guests.
• Assist in keeping the work area neat and clean.
• Provide valet service for guests by parking and retrieving vehicles and directing traffic.
• Answer the telephone within 4 rings with a clear and audible greeting and close the conversation with a pleasant final remark.
• Keep record of calls for service (check-in, check-out, miscellaneous).
• Assist in accurate maintenance of bell desk log sheets.
• Consistently demonstrate personal guest service excellence.
• Be an ambassador for the hotel when in contact with guests.
• Maintains a high level of professionalism in all aspects of job performance.
• Responsible for shoveling snow and salting walkways and parking areas.
• Assisting with lot clearings as necessary.
• Responsible for the beautification of valet common areas (Cliff parking areas, garage, tunnel and locker room). This includes picking up trash, reporting maintenance issues and sweeping.
• Outside of normal Bell season be willing to work Front Desk or Maintenance based on skill set.
• Occasional trips to Salt Lake Valley.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Employee Shuttles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED