Bellperson

Stonebridge Hospitality Associates•New Orleans, LA

10d

About The Position

The Bell Attendant provides guest assistance and services to support a smooth and enjoyable arrival and departure experience. The role includes transporting and storing luggage, sharing information about the hotel and local area, helping arrange transportation, and responding to guest requests. The position is primarily indoors, with movement throughout the lobby, guest areas, and guest rooms, and occasional outdoor work when assisting with transportation or luggage. The schedule is flexible and must include availability for evenings, weekends, and holidays.

Requirements

Previous experience in a guest service or customer-facing role, preferably in hospitality.
Excellent communication and interpersonal skills to interact with guests in a friendly, professional manner.
Strong organizational skills and attention to detail when handling guest requests and belongings.
Ability to work well under pressure in a fast-paced environment.
Ability to lift and carry luggage weighing up to 50 lbs.
Ability to stand and walk for extended periods.
Availability for a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Knowledge of local attractions, restaurants, and services.

Responsibilities

Greet guests upon arrival and departure, assist with luggage, and provide a warm welcome.
Transport guest luggage to and from guest rooms safely and efficiently.
Provide information about hotel amenities, services, and local attractions.
Assist with transportation needs, including arranging taxis or shuttle services.
Keep the bell stand and lobby presentable and clean.
Deliver packages, messages, and other items to guest rooms or other hotel areas.
Assist with room assignments and check-in/check-out processes when needed.
Store and retrieve guest luggage and personal items in designated storage areas.
Help with special requests, including room service orders or restaurant reservations.
Monitor the lobby and proactively assist guests.
Know hotel security protocols and report suspicious activity.
Maintain high guest service standards.