Bell Attendant/Shuttle Driver

StepStone Hospitality•Des Moines, IA

About The Position

Renaissance Des Moines Savery is currently seeking a remarkable individual for a Bell/Shuttle position at our StepStone Hospitality managed hotel. This candidate should demonstrate proficiency in multi-tasking with exceptional hospitality and guest service skills.

Requirements

Minimum lifting of 50 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 50 pounds.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have a knowledge of mathematical and computer skills.
High school education and relevant training and experience preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.

Nice To Haves

Additional language ability preferred.

Responsibilities

Escort incoming guests to rooms.
Assist guests with luggage.
Inspect guest room to ensure that it is in order, and that supplies are adequate.
Explain features of room such as operation of radio, television, in-room movie system, etc.
Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
Deliver messages and run errands.
Transport guests in hotel van within property requirements.
Maintain cleanliness of both interior and exterior of van.
Maintain all mileage records on a daily basis.
Report all trips to front desk; length of drive as well as length of time spent.
Keep record of calls for service.
Deliver packages, suitcases, and trunks.
Set up sample rooms.
Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Other duties may be assigned.